Guest Services and Amenities

 

A variety of services and amenities are available:

·      In-room dining
·      Concierge
·      High-speed Internet access
·      Business center
·      Valet  and porter service
·      Ski lift tickets and rentals
·      Daily housekeeping service
·      Revolution Restaurant
·      Indoor/outdoor heated pool
·      Outdoor hot tub
·      Exercise facility, steam room and sauna
·      Plush robes and slippers
·      In-room safe
·      Iron and ironing board
·      Daily newspaper

 

Reservations

Our on-site, full time reservations department consists of a seasoned team of professional sales agents that will convert potential customers into paying reservations. They utilize sophisticated software solutions and a toll-free telephone system specifically designed to provide superior hospitality service. Given the amenity and service options available, our reservations department will create a variety of packages, including ski, golf, spa, recreation, and dining in order to generate interest in the property.

 

Owner Reservations

Your on-site Homeowner Liaison will be happy to assist you in reserving your unit for personal use in advance for each upcoming season. Winter reservations should be made by August 31st.  If your goal is to optimize rental revenues, think about booking when you have the least impact on rental income, i.e., during off-peak periods.

 

Owner and Guest Arrival

We are pleased to greet and welcome guests with personal check in on-site 24 hours a day.  In addition to our exemplary valet and bell service for guest convenience, great care will be taken to ensure that every unit will be clean and ready for guest arrival prior to the distribution of keys. Every guest must register with the front desk and leave a credit card. Our professional guest services staff will ensure security by maintaining strict standards and confidentiality.

 

Security Key Cards

Each unit’s main entrance door is fitted with an electronic security lock installed by the managing agent. On the day of departure, the room key automatically expires. This offers a high level of security for both the guest and the unit. The lock also records all entry into the unit, logging the name of whoever was issued a key.

 

Housekeeping and Daily Service

Professional housekeeping services are located on site for the convenience of guests and are available to promptly address your needs.  Each unit will be carefully cleaned and appropriately prepared prior to all arrivals. Housekeeping provides each bathroom with toiletry amenities and all paper products. Kitchens will be supplied with liquid dish soap, paper towels, Keurig coffee, teas, and other like supplies. As part of our best in class service, we provide daily housekeeping service.

 

Inspections

Along with daily service, a member of our housekeeping team who cleans your unit will report anything that is damaged, missing or requires attention. We will use reasonable efforts to collect for damaged or missing items from the responsible rental guests. Ultimately, owners are responsible for damage to their unit and must therefore carry the appropriate amounts of insurance.

During slower months, all unoccupied units will be inspected regularly. This inspection involves a full walk-through and inspection for any problems such as electrical failure, water leaks, running water, or other damage. This service will help to identify problems before they become serious. An annual inspection will also be completed in every unit. Deficient items will be identified and repaired. Major repair items will be communicated to the owner.

 

Maintenance

Maintenance is another critical element of rental management. We have an on-site 24-hour maintenance team focused on total quality assurance and controlling costs. Their job is to know your unit and to proactively mitigate potential problems through our year-round property maintenance program. Our managers and maintenance personnel will closely manage your expenses by billing you for only the time needed to address any problems, at lower rates than outside contractors.

Our team will be able to handle most situations that arise. If a problem arises outside the scope of our expertise, we will contact a qualified professional contractor on your behalf. With larger jobs, we will obtain competitive bids for our owners. Our management team will monitor the contractor to ensure the timing and accuracy of their work. The goals of our maintenance department will be to maintain your unit in good condition, and minimize downtime to avoid lost income.